IT Software Redesign: Streamlining the Workflow

Redesigning IT Software to enable individual workflow by streamlining complexities.

As part of a multi-disciplinary effort, my team and I partnered with a leading IT software company to reimagine their digital experience. Through running design research, concepting, and validating, we got to the heart of users' needs and redesigned key workflows that maximized team efficiency.

We ran interviews and activity session with members of IT team in hospitals, schools, and companies across the country. Through guided conversations and initial concept validation exercises, we understood what tasks and workflows were like, and narrowed in on key areas.

Through synthesis as a team, we took what we heard and translated our ethnographic research into distinct design needs that would guide us as we moved into concepting, wireframing, and prototypes. 

We went broad and used existing design patterns to quickly get out ideas and solutions. Along the way, we worked with client stakeholders and research participants to validate concepts and iterate quickly.

The resulting designs focused in on the Incident Form, where IT teams viewed tickets and worked to solve them throughout their day. Our redesigned Incident Form allows for team to understand, assess, and work through tickets quickly without losing flexible working styles and personalized communication.